Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries from end customers just as if the contact center infrastructure was set up and managed on premises.
While the terms "cloud-based" and "as-a-service" aren't typically associated with a call center, that seems to be what Amazon is getting at with Connect. Amazon Web Services (AWS) customers can configure and deploy Connect through the AWS Management Console, and their company will be able to start taking customer service calls within minutes.
Below are general guidelines for setting up a cloud hosted server, then setting up to an EZ Dent 4 server.
To store images and documents in the cloud we use Amazon S3 services with encryption enabled.
There are a few companies who offer virtual servers that you can use to set up EZ Dent 4, we will be using Amazon Web Services (AWS): aws.amazon.com and the EC2 Amazon Elastic Compute Cloud Web Service (Amazon EC2).
Below are the general setup steps to be followed
Security in today's environment is extermely critical. The MOST important step in moving to the cloud is securing your data. This is how you update your AWS instance to accept internet traffic from your properties only.
If your office is set up for dynamic IP addressing you will have to re-visit the steps on this page around once a month. A simple way to determine if your security group IP address will need to be updated is you see messages like the 'no mysql hosts' message below, office wide and no mapped drives will be able to connect.
1: Log in to AWS and go to the EC2 homepage