Need a Tech To Set up your Amazon Connect Instance in NYC?
We are an experienced cloud technology support center, located in Brooklyn NYC.
Why choose us:
We are certified Amazon Cloud Specialists.
We are local.
Everything is moving to the cloud
What Is Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.
Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, task management, powerful real-time and historical analytics, and intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers from the office or as a virtual contact center.
Benefits of Using Amazon Connect
Make changes in minutes not months
Amazon Connect is so simple to set-up and use, you can increase your speed of innovation. With only a few clicks, you can set up an omnichannel contact center and agents can begin talking and messaging with customers right away. Making changes is easy with an intuitive UI that allows you to create voice and chat contact flows, or agent tasks without any coding, rather than custom development that can take months and cost millions of dollars.