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amazon connectAmazon Connect in your Dental or Medical Office

 What is Amazon Connect

Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries from end customers just as if the contact center infrastructure was set up and managed on premises.

While the terms "cloud-based" and "as-a-service" aren't typically associated with a call center, that seems to be what Amazon is getting at with Connect. Amazon Web Services (AWS) customers can configure and deploy Connect through the AWS Management Console, and their company will be able to start taking customer service calls within minutes.

Read more: Why you should switch Amazon Connect in your Dental or Medical Office

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How to Setup EZ Dent 4 on the Cloud Setup Using AWS

Below are general guidelines for setting up a cloud hosted server, then setting up to an EZ Dent 4 server.

To store images and documents in the cloud we use Amazon S3 services with encryption enabled.

There are a few companies who offer virtual servers that you can use to set up EZ Dent 4, we will be using Amazon Web Services (AWS): aws.amazon.com and the EC2 Amazon Elastic Compute Cloud Web Service (Amazon EC2).

Below are the general setup steps to be followed

 

Read more: Step by step guide on how to move EZ Dent 4 to Amazon Web Services (AWS) Cloud

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How to Update your AWS Security Groups to Permit Inter-Office Traffic

Security in today's environment is extermely critical. The MOST important step in moving to the cloud is securing your data. This is how you update your AWS instance to accept internet traffic from your properties only.

If your office is set up for dynamic IP addressing you will have to re-visit the steps on this page around once a month. A simple way to determine if your security group IP address will need to be updated is you see messages like the 'no mysql hosts' message below, office wide and no mapped drives will be able to connect.

no msql hosts found

1: Log in to AWS and go to the EC2 homepage

aws ec2 homepage

 

Read more: How to Update your AWS Security Groups to Permit Inter-Office Traffic

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How to Start or Shut Down your AWS Windows Instance

On  initial sign in you see

aws sign in

Click on EC2.

Next click on running instances

 

Read more: How to Start or Shut Down your AWS Windows Instance

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securing your opendental data in the cloud

HIPAA Requirements for Storing Your Opendental Data on Amazon Web Services.

Now that you are on the cloud there are some critical security concerns we need to address. The first will be fulfilling your HIPAA and HITECH requirements. There is an agreement you need to sign with AWS if you will be storing patient data on their servers. It is called a BAA. You should sign your BAA with AWS here.

 

Read more: HIPAA Requirements for Storing Your Opendental Data on Amazon Web Services.

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How to move the back of your Easydent 4 X Ray Database

The default location of the program is C:\EasyDent4

The database files are stored in C:\Easydent4\DB

The xray files are stored in C:\EasyDent4\File Server\Files

Before you start copying or moving the database the file server will need to be stopped.

file server stop

Also the database service will need to be stopped 

 

Read more: How to move or backup your EasyDent 4 Database

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opendental setup on amazon web servicesHow to Setup an Open Dental Server on the Cloud Setup Using AWS

Below are general guidelines for setting up a cloud hosted server, then setting up to an Open Dental server.

To store images and documents in the cloud we use Amazon S3 services with encryption enabled.

There are a few companies who offer virtual servers that you can use to set up Opendental, we will be using Amazon Web Services (AWS): aws.amazon.com and the EC2 Amazon Elastic Compute Cloud Web Service (Amazon EC2).

Below are the general setup steps to be followed

 

Read more: How to Setup Opendental Software in the Cloud Using Amazon Web Services

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Cost of Switching to or Installing a New VOIP Telephone System in NYC

The initial installation or converting to a VOIP telephone system is just about the same price of installing a traditional (POTS) analog telephone system.

Approximately $4000- $6000. The cost savings in the long run works out in the favor of the digital systems. Voice over IP systems traditionally pay for themselves in cost savings within the first year of use. 

The greatest price differences between analog and digital systems will show up with the handsets that the office decides to purchase.

These newer systems have many multi media capabilities that traditional phones do not offer. The Average costs per trunk (phone line) is usually around $20 or less per month.

There are many advantages of installing a VOIP system as opposed to a traditional analog system. The coolest upgrade we love is the ability to send and receive text messeges and clients and patients, both from the phone and office computers. You also will have the ability to cnswer calls through an app on most mobile devices.

More advanced systems allow video conferencing.

Read more: Cost of Switiching to or Installing a VOIP Telephone System Installation