Your practice deserves IT that just works.
Flat monthly rate. No surprise invoices. No contracts that lock you in. We monitor, maintain, and secure your entire dental IT stack so you can focus on patients.
Practice Shield
For solo practitioners — covers the essentials
Per practice · Up to 5 workstations · Extra: $75/mo
- ✓Remote monitoring & alerts (24/7)
- ✓Helpdesk support (Mon–Sat 9am–7pm)
- ✓Windows updates & patch management
- ✓Antivirus management & threat detection
- ✓Daily encrypted cloud backups (HIPAA-ready)
- ✓PMS support (Dentrix, Eaglesoft, Open Dental)
- ✓Remote troubleshooting & fixes
- —On-site visits (billed separately)
- —HIPAA compliance audit
- —Imaging/X-ray integration support
Practice Pro
Full coverage for growing practices
Per practice · Up to 10 workstations · Extra: $75/mo
- ✓Everything in Practice Shield, plus:
- ✓Annual HIPAA Security Risk Analysis
- ✓HIPAA remediation & audit-ready docs
- ✓3-2-1 backup strategy with tested restores
- ✓Imaging & X-ray integration support
- ✓Network monitoring & Wi-Fi management
- ✓Quarterly on-site reviews
- ✓2 on-site visits/month included
- ✓Staff security awareness training
- ✓Priority response (< 2 hours)
Practice Enterprise
For DSOs, multi-location & specialty
Per practice · Unlimited workstations · Extra: Included
- ✓Everything in Practice Pro, plus:
- ✓Dedicated account manager
- ✓Unlimited on-site visits included
- ✓Server management (on-prem or cloud)
- ✓Full infrastructure lifecycle planning
- ✓Multi-location network management
- ✓CBCT / panoramic / ceph integration
- ✓New office buildout project management
- ✓Vendor management (PMS, imaging, lab)
- ✓Emergency after-hours support (24/7)
Why practices switch to us
The problems your current IT "guy" isn't solving.
Server goes down at 2pm
Your IT guy doesn't pick up for 4 hours. 14 patients are sitting in the waiting room. With us, we catch it before it happens — and if it does, we're on it in under 2 hours.
HIPAA audit letter arrives
You have 30 days to prove compliance. Your current setup? No documentation, no risk analysis, no backup test records. We keep you audit-ready every single day.
Ransomware locks your patient data
The FBI literally warned dental practices about this. Unencrypted backups that haven't been tested in 2 years aren't backups — they're a liability. We run tested, encrypted, offsite copies.
"That's not covered" surprise bills
Every visit from your current IT company comes with a new line item. Our plans are flat monthly — the price you see is the price you pay, period.
The math is simple
What downtime actually costs your practice.
Full Feature Comparison
| Feature | 🛡️ Shield | ⚡ Pro | 🏥 Enterprise |
|---|---|---|---|
| Monitoring & Support | |||
| Remote monitoring (24/7 alerts) | ✓ | ✓ | ✓ |
| Helpdesk hours | Mon–Sat | Mon–Sat | 24/7 |
| Response time SLA | 4 hours | 2 hours | 1 hour |
| Remote troubleshooting | ✓ | ✓ | ✓ |
| On-site visits included | Billed extra | 2/month | Unlimited |
| Quarterly on-site review | ✗ | ✓ | ✓ |
| Dedicated account manager | ✗ | ✗ | ✓ |
| Security & Compliance | |||
| Antivirus management | ✓ | ✓ | ✓ |
| Windows patch management | ✓ | ✓ | ✓ |
| MFA deployment | ✗ | ✓ | ✓ |
| HIPAA Security Risk Analysis | ✗ | Annual | Bi-annual |
| Audit-ready documentation | ✗ | ✓ | ✓ |
| Staff security training | ✗ | Annual | Quarterly |
| Backup & Recovery | |||
| Encrypted cloud backups | Daily | Daily + hourly | Real-time |
| Offsite backup copies | ✓ | ✓ | ✓ |
| Tested backup restores | ✗ | Quarterly | Monthly |
| Ransomware recovery | ✗ | ✓ | ✓ |
| Dental-Specific | |||
| PMS support (Dentrix, Eaglesoft, Open Dental) | ✓ | ✓ | ✓ |
| Imaging/X-ray integration | ✗ | ✓ | ✓ |
| CBCT / Pano / Ceph support | ✗ | ✗ | ✓ |
| Network & Wi-Fi management | ✗ | ✓ | ✓ |
| Server management | ✗ | Basic | Full |
| New office buildout support | ✗ | ✗ | ✓ |
| Vendor management | ✗ | ✗ | ✓ |
| Multi-location support | ✗ | ✗ | ✓ |
| Pricing | |||
| Monthly rate | $1,500 | $2,500 | $4,000 |
| Annual (save 15%) | $1,275/mo | $2,125/mo | $3,400/mo |
| Workstations included | Up to 5 | Up to 10 | Unlimited |
| Additional workstation | $75/mo | $75/mo | Included |
Questions dentists ask us
▸Do you require long-term contracts?
No. Month-to-month. You stay because the service is good, not because you signed a piece of paper. We're confident enough that you won't want to leave.
▸We already have an IT guy. Is switching a headache?
We handle the entire transition. We audit your current setup, document everything, and onboard you over 2–4 weeks. Your practice never skips a beat.
▸What if something breaks after hours?
Shield and Pro plans include monitoring that catches most issues before they affect you. Enterprise includes 24/7 emergency support. For Pro, after-hours emergencies are billed at a flat $150/visit — no surprise invoices.
▸Do you support cloud PMS like Curve Dental or Dentrix Ascend?
Yes. We support all major cloud and on-premise PMS platforms: Dentrix, Eaglesoft, Open Dental, Curve, Carestream, SoftDent, PracticeWorks, and more.
▸What happens if we get hit with ransomware?
Our Pro and Enterprise plans include encrypted, offsite backups with tested restore procedures. If the worst happens, we have you back online same-day — no ransom paid, no data lost.
▸I have 15 workstations. Do I need Enterprise?
Not necessarily. Pro covers up to 10 workstations, and additional workstations are just $75/month each. Give us a call and we'll figure out the right fit — no upselling.
▸Do you do one-off repairs too?
Of course. We've been fixing computers in Brooklyn since 2003. But if you're calling us more than twice a quarter, a monthly plan almost always saves you money.
Start with a free IT assessment.
We'll visit your practice, audit your setup, and give you an honest report — what's working, what's not, and what a HIPAA auditor would flag. No pressure, no obligation.