PC & Mac Diagnostics & Repair in Brooklyn
PC & Mac Diagnostics & Repair in Brooklyn
Won’t boot, blue screens, kernel panics, random shutdowns, won’t charge — flat-rate diagnostic, written report, no-fix-no-fee. We figure out what’s actually wrong before quoting parts.
💰 Starting at $55 — diagnostic-only report; free if you proceed with the repair
Computer won’t turn on. Turns on but won’t boot. Boots but blue-screens every 20 minutes. Runs fine for an hour then shuts off cold. Fans roar, screen stays black. Some other shop swapped three parts and it’s still broken. This is what we’re known for.
We start with a real diagnostic — not parts roulette. You get a written report telling you exactly what failed, what it costs to fix, and whether the machine is worth repairing at all. If you proceed with the repair, the diagnostic fee is included.
What you get
- ✓Flat $55 diagnostic-only report — included free if you proceed with the repair
- ✓Boot failure, BSOD, kernel panic, random shutdowns, overheating, weird noises
- ✓Hardware: motherboard, GPU, RAM, storage, PSU, fans, battery, charging circuit
- ✓Software: corrupted OS, driver conflicts, failed Windows update, kernel extensions
- ✓Honest verdict on repair vs replace — we’ll tell you when it’s not worth fixing
- ✓No-fix-no-fee — if we can’t identify the root cause, there’s no charge
- ✓90-day warranty on every part we install and every hour of labor
Common symptoms — and where we usually find the root cause
- Won’t turn on at all. Usually the power adapter or DC jack on laptops; PSU or motherboard short on desktops.
- Powers on, screen black, fans running. RAM, GPU or CPU; sometimes a failed BIOS update.
- Random shutdowns under load. Almost always overheating from dust-clogged heatsinks or dried thermal paste.
- Blue screen of death every X minutes. RAM or storage usually; sometimes a driver after a Windows update.
- Kernel panic on Mac. RAM, third-party kernel extensions, or a failing SSD.
- Battery drains in an hour. Battery cell at end-of-life; we test it and quote a replacement.
- Charging port wiggle. See our DC jack repair service — solder-level board fix, not just a connector swap.
- “Just feels slow.” Usually mechanical hard drive or a dying SSD. An SSD upgrade is the #1 best-value repair we do.
What the diagnostic includes
- Visual inspection. Burn marks, corrosion, spill residue, swollen battery, swollen capacitors.
- Power and POST tests. Bench PSU on desktops, known-good adapters on laptops. Does the board even attempt to boot?
- Component swap diagnosis. Known-good RAM, drive and (for laptops) display assembly to isolate the bad part.
- Memory and storage test. Memtest86 and full SMART scan; we catch failing drives before you lose data.
- Heat soak. Run it under load and watch the temperatures; that’s how we catch intermittent thermal shutdowns.
- Written report. What failed, why, what it costs to fix, and our honest opinion on whether it’s worth it.
When we tell you NOT to fix it
If your 10-year-old laptop needs a $400 motherboard and a $150 battery and the hinges are cracked, we’ll tell you the truth: don’t. We’ll recover your data for free, point you at a current model that fits your use case, and you walk out without spending money on a doomed machine. We’d rather lose the job than sell you a bad one.
Frequently asked questions
▸How much does the diagnostic cost?
Generally there is no diagnostic fee. Some diagnoses can be performed over the phone. We only charge a $55 fee if time is spent on the job and you decide not to proceed with the repair. If you proceed, the diagnostic fee is included.
▸How long does the diagnostic take?
Most diagnostics are done within 24–48 hours. Intermittent problems (the kind that only happen “sometimes”) can take 3–5 days because we have to reproduce the failure under load.
▸My computer just feels slow. Is that a diagnostic case?
It might be — but most slowness in older machines is fixed by upgrading the hard drive to an SSD and bumping RAM. We’ll usually quote that upfront before charging a full diagnostic.
▸You replaced parts and it’s still broken — am I out the money?
No. We diagnose first, then quote the part. If a quoted repair doesn’t fix the machine because the root cause was something else, we eat the labor and the difference. That’s what “no fix no fee” actually means.
▸Do you work on Macs?
Yes — most Intel and M1 Macs. We have limits on the very newest Apple Silicon machines (M2 Pro/Max and M3 lines) for board-level work; for those we refer to a microsoldering specialist.
Ready to get it fixed?
Walk in, ship in, or we’ll come to you. Same-day on most repairs.